Why do I keep getting prompted to install Silverlight?
Issue: a few people get prompted repeatedly to install Silverlight while visiting web sites like nbcolympics.com.
Solution: if you have old version of Webshots Toolbar or Kiwee Toolbar from American Greetings, you should upgrade to latest version from their web sites.
Details:
A few people trying to view Olympics videos from www.nbcolympics.com got prompted to install Silverlight, so they did and then hit F5; the page somehow prompted them to install Silverlight again, so they did again; but this time Silverlight install fails with a telltale error code 1514: Silverlight is already installed; if you want to reinstall, you need to uninstall first. So they uninstall and reinstall, but that didn’t help: they got prompted to install Silverlight again.
After quick investigation, I’ve found a common cause of old version of Webshots or Kiwee installed on those users’ machines. To check, you can find Webshots from Control Panel –> Programs and Features:
or on disk:
The fix is to go to www.webshots.com and upgrade to the latest version (3.1.5.7617 for now):
then you should be able to watch Olympics video just fine with Webshots toolbar enabled as well:
I will publish another blog post with common setup issues and solutions for Silverlight.
Disclaimer:
- I am publishing this blog in a hurry to help those with trouble viewing Olympics video, so I may not get all facts right. I’d appreciate all feedback/correction/suggestion.
- This is my personal blog. What I say in this blog is my opinion only. It doesn’t represent Microsoft or any other organization.
I am prompted to install Silverlight repeatedly. I have four Starlights on my list now and I can’t get rid of them. I’m on a Mac OSX 10.5.8. Am still unable to play the video.
I do not have Webshots, or Kiwee and I am being prompted to upgrade Silverlight. When I try, I get a message that install failed. Then I am told to remove old version to install the new. Cannot remove the old. The message I get says “verify source exists and that I can access it.” I am working on a PC with windows XP.
I do not have either Webshots Toolbar or Kiwee Toolbar yet I am prompted to install Silverlight repeatedly. I’m on a Mac (OSX 10.5.8 G5) using Safari 4.0.4.